Frequently Asked Questions
Yes we provide all levels of support including helpdesk and online support as well as custom reports and direct interfaces to other business applications, ensuring you get the most out of your time and attendance management system.
Yes you can. We have both online and onsite support (available at an hourly rate depending on your location).
Our software interfaces with all payroll systems that have the ability to import time data.
Our systems can run on just about all PC’s and LANs. Please ask our consultants if you’re not sure.
Yes you can. Our software can talk to a number of clocks in any different locations.
Our supplier usually dispatches within 2 working days of payment confirmation (subject to stock availability).
This depends on the device. In some cases, we can order an upgrade code which will allow this.
There are many thousands of users of the ENTERPRISE, SME, and LITE software around the world.
I read a lot about the available systems, looked into prices, which were similar, but it was Time & Access’ personal service that I really liked. They came out to see us and gave us the answers we needed.
The switch to SME and the handpunch has been well worthwhile. It makes timesheets and payroll so much easier...and we must be saving in excess of $5,000 PA in management time alone!
To be perfectly honest, I'd rather our competitors didn't buy it [GenesisPro] as it provides us with an additional management tool and productivity control mechanism that they don't have. For a relatively small outlay we realised immediate savings.
The time and access system captures all our attendance times and reduces the time taken to produce payroll by at least 50%. We feel it has been a very worthwhile investment.
Dicey Riley's are reaping the rewards of this fantastic technology, both financially and culturally. It has made a big difference to the way our business functions.
We can now calculate our production and departmental costs on a daily, weekly and monthly basis with the press of a button...its dead simple, and it does everything that we wanted it to do!
Not only do we get more accurate timesheets, but we can now compare costs vs revenue on any particular function, bar or process the very next day.